Exceptional Customer Service Trainning
Knowing how to give exceptional service is one of the keys to growing and sustaining a business. Ourcustomers service training programs can do everything from helping your organization to establish a service strategy and behavioral standards to teaching your front-line employees how to effectively answer the phone.
Our programs are designed for groups and are delivered onsite. They are not available for individuals. We offer keynotes, lunch programs, workshops, seminars, half-day, full-day, and multi-day training sessions.
Available Customer Service Training Courses
- Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer (also available online)
- Service Essentials: Basic Skills for Serving Others
- The Customer Connection: Twenty Essential Communication Skills for Giving Better Service
- Coaching Customer Service: Ten Essentials for Coaching, Motivating, and Getting the Best out of Front-Line Employee
- Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence
- How May I Help You?: Outstanding Telephone Courtesy and Customer Service
- Welcome!?: Projecting Professional Image at the Front Desk
- Patients Plus: Delivering Customer Service for Better Patient Satisfaction
- Clean Is Not Enough: Customer Service, Communication Skills, and Teambuilding for Housekeeping Professionals
- In the Bag: Delivering Exceptional Retail Customer Service
- At Your Service: Delivering a Five-Star Customer Experience
- SOS: Help for the Help Desk
- Let's Chat: Customer Service Skills for Online Service and Sales Representatives
- The A+ Agent: Confidence and Professionalism for Call Center Employees
- More than a Database: Customer Relationship Management 101
- Delivering Exceptional Client Services: How to Build Lasting Partnerships
Brief Course Descriptions
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
(Customer Service Training)
This comprehensive customer service training course is applicable for people working at a variety of different levels and in a multitude of industries. The course is also available online. Online customer service training is an excellent option to include before instructor-led training. The course may also be used on its own.
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
(Online Customer Service Training)
This course is the online version of our most popular customer service training program. It is ideally suited as pre-work before instructor-led training or as follow-up material after the fact. It can also be used as a stand alone program for individuals wishing to study online without a facilitator.
The Customer Connection: Twenty Essential Communication Skills for Giving Better Service
(Customer Service Communication Skills Training)
This course covers twenty customer service communication skills. It is ideally suited for organizations who wish to identify and adopt service standards from a menu of available options. We often use this program or a customized version in conjunction with customer service consulting.
Essentials: Basic Skills for Serving Others
(Basic Customer Service Training)
Basic customer service training is an excellent start for people who have never had training before. The program covers the fundamentals of customer service in person and over the telephone.
Coaching Customer Service: Ten Essentials for Coaching, Motivating,
and Getting the Best out of Front-Line Employee
(Customer Service Supervisor Training)
Customer service training is great, but it rarely sticks if supervisors do not have the skills to reinforce the techniques learned. This course focuses on developing the supervision and coaching skills of supervisors working on the front lines.
Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence
Mission, vision, values, and behavioral standards are the cornerstones of successful service culture management. This course lays out the tactics for effectively creating and managing a customer service culture.
How May I Help You? – Professional Telephone Courtesy and Customer Service
(Telephone Customer Service Training)
Our telephone customer service training course is designed for professionals who rely on the telephone as a primary tool for interacting with and servicing customers. This course reviews the basics of answering the phone, transferring callers, putting them on hold, dealing with difficult situations and more.
Patients Plus – Delivering Customer Service for Better Patient Satisfaction
(Healthcare Customer Service Training)
Improving patient satisfaction is the ultimate goal of this customer service training course. Whether you have a large organization and use Press Ganey to measure patient satisfaction or you are a small medical practice with no measuring system in place, this program provides training on the soft skills needed to improve the patient experience. In many cases, this program is used in conjunction with ourpatient satisfaction consulting process.
In the Bag – Exceptional Retail Customer Service
(Retail Customer Service Training)
With so many options available for consumers these days, exceptional customer service is one of the only sure-fire strategies for keeping customers coming back. This specialized program covers the essentials retail service providers to need to ensure that they are providing the best possible service.
At Your Service – Creating and Delivering a Five-Star Customer Experience
(Customer Service for the Hospitality Industry)
This targeted customer service course is designed for people working in various areas of hospitality. The program can be modified as needed to accommodate the goals of different groups. In some cases, this program becomes a component of a customer service consulting engagement.
Clean Is Not Enough: Customer Service, Communication Skills,
and Teambuilding for Housekeeping Professionals
(Housekeeper Training)
This dynamic program can transform a group of housekeepers from "ho hum" to awesome. During this course participants will learn why clean is not enough and what it takes to deliver exceptional housekeeping, janitorial, environmental services.
Welcome!?: Projecting Professional Image at the Front Desk
(Receptionist Training)
The receptionist is often the first person clients and customers see when they enter a business, yet the people in this role often get little or no training at all. This course is designed for organizations who wish to improve the front desk skills of their receptionist staff.
SOS: Help for the Help Desk
(Help Desk Training)
To effectively work in a help desk environment. employees must have first-rate technical and soft skills. This course teaches the communication skills necessary to succeed as a help desk provider.
The A+ Agent: Confidence and Professionalism for Call Center Employees (Call Center Training)
Whether handling orders, fielding complaint calls, or providing information, effective call center employees must be accurate, professional, and consistent. This course covers the soft skills needed to provide exceptional service over the telephone in a call center environment.
More Than a Database: Customer Relationship Management 101
(Customer Relationship Management (CRM) Training)
As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires analysis and preparation. This course sorts through a myriad of information and provides the basics for making decisions about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
Delivering Exceptional Client Services: How to Build Lasting Partnerships (Client Services Training)
This course is designed to help service departments or entire organizations to define their brands, identify ideal customers, and align their behaviors to meet client and customer expectations.
